Terms and Conditions

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By using the PacaPau Leather Works website and purchasing our products, you agree to the following:

• All content, designs, and images on this site are the property of PacaPau Leather Works and may not be used without permission.

• We are not responsible for errors or interruptions on our website, though we strive for accuracy.

• Customers are responsible for providing accurate information, including shipping details, to ensure successful delivery.

For any questions, please contact us.

At PacaPau Leather Works, we celebrate the natural beauty of genuine leather and the uniqueness of handcrafted artistry. Each piece is made using authentic materials, which means you may notice slight variations in texture, color, or small imperfections—these are not defects but unique characteristics that reflect the authenticity and artisanal quality of our leather goods.

Additionally, due to the handcrafted nature of our process, items with the same design may have minimal differences in details, ensuring every piece is truly one of a kind. These variations are a testament to the care and individuality that go into each creation.

To preserve the beauty of your PacaPau Leather Works product:

• Use a soft cloth to clean and condition the leather with appropriate products.

• Avoid exposure to excessive moisture or heat.

Improper care or maintenance may result in damage that is not covered by our policies.

For care tips, feel free to contact us.

At PacaPau Leather Works, we carefully package and ship each product to ensure it arrives safely.

• Orders are typically processed within 3-5 business days for in-stock items.

• Custom orders may take up to two months for production before shipping.

• Shipping costs and times will be calculated at checkout based on your location.

We currently ship within the U.S. only. For any questions about your order, feel free to contact us.

At PacaPau Leather Works, we take pride in the craftsmanship of our products. Each piece is thoroughly inspected to ensure quality before shipping.

Due to the handcrafted nature of our items, we do not offer refunds or replacements. However, if you believe there is a rare issue with the workmanship, please contact us within 7 days of receiving your order, and we will work with you to address your concerns.

At PacaPau Leather Works, we are proud to offer customization options that allow you to create a truly unique piece. Please review the following details about our customization process:

1. Customization Options. Customizations may include adjustments to color, size, engraving, or other design elements. Please contact us directly to discuss your specific requests.

2. Approval Process. Once we receive your customization request, we will confirm the details with you before beginning production. Please ensure all information provided is accurate, as changes cannot be made after production has started.

3. Production Time. Creating a custom piece takes time to ensure the highest quality and craftsmanship. Production typically takes up to two months per item; however, timelines may vary depending on demand and the complexity of your request. We will provide an estimated completion date during the approval process.

4. Non-Returnable. Customized items are made specifically for you and are non-returnable and non-refundable. Please ensure all customization details are reviewed and approved before placing your order.

5. Authenticity. As with all our handcrafted products, customized items may have slight variations or natural imperfections in the leather, which enhance their unique character.

If you have any questions or need assistance with your customization, please reach out to us—we’re here to help bring your vision to life!

Orders for non-custom items can be canceled within 24 hours of placement. Unfortunately, we cannot cancel custom orders once production has started.

To request a cancellation, contact us promptly, and we’ll do our best to assist.

At PacaPau Leather Works, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

• We collect personal information you provide, such as your name, email address, phone number, shipping address, and payment details when you make a purchase or contact us.

2. How We Use Your Information

• To process and fulfill your orders.

• To communicate with you about your order, respond to inquiries, or provide updates.

• To improve our website, products, and customer experience.

• To send promotional emails if you have opted in to receive them (you can unsubscribe at any time).

3. Protecting Your Information

• We use a trusted hosting provider and third-party payment processors to ensure your personal information is handled securely, and we do not store your payment details.

4. Sharing Your Information

• We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., with shipping companies) or comply with legal obligations.

5. Cookies

• Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

6. Your Rights

• You have the right to access, update, or delete your personal information. Please contact us if you wish to exercise these rights.

7. Policy Updates

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

If you have any questions or concerns about your privacy, please contact us at info@pacapau.com.